Posted by TheSPH March - 31 - 2010 2 COMMENTS

We know iPhone OS 4 is in the pipes, and I imagine this little nugget of information is far from the only inklings we’ll have of new iPhone features over the next few months. Despite the extraordinary length of the Apple Insider article, there’s really only one piece of new information: the iPhone will be using an Expose-like interface to let you switch between apps, though due to scaling issues it is apparently only using the apps’ icons and not current screenshots. It’ll be triggered, they say, by quickly tapping the home button twice. Not terribly exciting, but it’s good to know.

Personally, I still find Palm’s card approach the most accessible multi-tasking around. If this Expose thing works, I’m sure it’ll be convenient, but will it have the amount of power a true task manager should have, or is it just going to be quicker than hitting home once and finding the app yourself?



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Posted by TheSPH March - 31 - 2010 3 COMMENTS

In today’s Remainders: feats of amazement. Superman’s first comic book appearance sells for $1.5m at auction; RIM posts its most impressive quarter ever; Shakespeare’s Romeo and Juliet performed…over Twitter; researchers create a full-screen Braille display; and more. More »







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Matt Murphy is Kleiner Perkins’ point person on its newly expanded $200 million iFund, but he couldn’t attend today’s re-launch event in Menlo Park, Calif., as he had a prior engagement in Bora Bora. (Tough life.) We spoke to Murphy about the iFund’s close relationship with Apple, its approach to competing mobile platforms including the mobile web, what iPad apps he’s most excited to invest in — and what has already been done to death.

GigaOM: So you’ve used an iPad, I’m sure. What struck you about how it’s a different experience?

Matt Murphy: I think it’s the way you can seamlessly and quickly move between content and sites. It’s that much more graceful; it doesn’t feel like a choppy web experience. Because of that I think it’ll give you a new type of browsing and a new type of engaging with content that will be more immersive, a better and longer experience for the user.

GigaOM: What specific assistance does Apple offer iFund portfolio companies?

Murphy: It’s a range of things — everything from being willing to sit down and go through wire frames and your UI and working with the SDK at technical level. Simple things like thinking about what to call your app or what your icon should look like. And then just in terms of accessiblity and help, they give us consumer insights in terms of what’s state of the art.

There’s always a two-way dialogue — “I’m hearing from five of our companies that they’re having increasingly significant issues, so here are a few suggestions.” There’s lot of back-and-forth on what companies we’re both seeing; there’s constant sharing about what bigger things might emerge.

GigaOM: Have you invested in any companies that you learned about from Apple?

Murphy: Shazam. They first mentioned Shazam to us almost a year and a half ago, and we committed to invest about last May. It was obvious that it was a hit app but I think Apple had some insights into where it was going. They said it’s a really good team and has some good plans.

GigaOM: Most of the companies presenting from the iFund today were founded recently, but some, like Cooliris, weren’t conceived of with the iPhone in mind. How important is the centerpiece of the Apple platform to the iFund companies?

Murphy: In almost all cases it is very central to them; they feel like it’s their main beachhead of innovation in mobile. For example, in Zynga’s business the majority is on Facebook but they realize mobile will be huge over time. Just like Mixi in Japan, the No. 2 leading social network started out 90 percent Internet, 10 percent mobile and now it’s completely flipped. I think a lot of companies recognize that where users are engaging is in flux and they need to be in mobile. We think most of the innovation in mobile will be started on the iPhone. We think the iPad is an extension of that.

GigaOM: Are you encouraging developers to think about HTML 5 web apps and other alternatives to dedicated apps to get more adoption across fragmenting mobile platforms?

Murphy: I think about this a lot. My sense is that certainly in the U.S embedded apps are the way to go, especially as you look at platforms like iPhone and Android. I think a whole other set of platforms are best addressed by HTML 5. I look at it as accelerating the amount of web content and media content that can get onto mobile, and that’s additive. I don’t think in the near term I would do HTML 5 on the iPhone instead of an embedded app because apps are too powerful and too good right now, as well as too close to how people purchase and consume. But I think people are going to have a dual strategy to get more coverage.

GigaOM: What are some of the opportunities that you’re most excited about for the iPad? John Doerr had mentioned health care and education, and there’s all this excitement in the media industry around re-envisioning the consumption experience.

Murphy: We’re looking for the de novo experience that might happen on health care and education, which we think could be broad-based and drive a ton of revenue. In general we’re looking for immersive experiences. Right now I think we’ve got gaming pretty well covered between ngmoco and Zynga and Pinger, and even MyTown with real-world social games. What we’re looking for is more diversity of experience, things that are suited to people sitting there for an hour or two, not five minutes.

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Posted by TheSPH March - 31 - 2010 16 COMMENTS

Should you have a Facebook Page? Before integrating Facebook Pages (sometimes called “Facebook Fan Pages”) into your social media marketing mix, you need to think strategically. Georgina provided a basic overview of the need for strategy in “Businesses and the Social Media Trap,” and I ranted about the problem of not understanding strategy in the first place in “It’s the Social Media Strategy Struggle.”

This week, I want to discuss why people become fans of Facebook Pages in the first place. I’ll follow that with some thoughts on what doesn’t really work on Pages. After that, I’ll list some things that I believe do work, based on personal and professional experience, industry news and anecdotal information.

I am surprised by the number of Facebook Pages that are popping up marketing what I would consider to be pretty “unmarketable” things for a Facebook audience. Let’s face it: Not everything should be marketed using every new cool tool on the block. Facebook Pages have specific features and functionality that may not always suit all the things you’d like to market. Facebook fans also have certain expectations in terms of how, when and why they interact on a Facebook Page.

Some Reasons People Become Fans of Facebook Pages

Reason Interactions on Page
Benefits to You
1. They genuinely like or are interested in the object of the Page (company, nonprofit, cause, campaign, product, brand, etc.) High Many, including branding, customer service, relationship building, attracting attention, growing customer base.
2. They are doing it because someone they know did it. Moderate to Low Not much, unless the person they are following to your Page is engaged – they may “jump on the bandwagon” and become a truly engaged fan.
3. They are doing it because someone they know asked them to do it as a favor. Moderate to Low Not much, unless they are engaging at the behest of the person they know as a favor to the person they know and this mostly will just create some activity on your Page that others can see when they arrive.
4. Because it is easy to do (just click to become a fan) and then ignore. Low to None Very little benefit after the initial automatic broadcast to the person’s friends on Facebook that they’ve become a fan of your page.
5. They are using the action of becoming a fan more like a “bookmark” for possible future reference. Low to None Very little benefit after the initial automatic broadcast to the person’s friends on Facebook that they’ve become a fan of your page.
6. They want to keep up with a competitor or have a business reason to pay attention. Low to None Very little benefit after the initial automatic broadcast to the person’s friends on Facebook that they’ve become a fan of your page.

I would venture to guess that many people are probably “fanning” your Page for the wrong reasons.

What Doesn’t Work on Facebook Fan Pages

Here are some thoughts on what falls short for Facebook Pages.

  1. “Non-Fannable” Stuff. I know this is a vague statement, but I’m not sure how else to label the stuff that you might want to market but people wouldn’t want to be a “fan” of. A nonprofit or an important social cause is “fannable.” A television ad campaign for a cause (as opposed to the cause itself) is less fannable. Something boring? Less fannable. Something overtly commercial without value to the community? Less fannable still. 
  2. Automating. Facebook isn’t like Twitter where the rhythm and flow is such that you can get away with a more automated presence. Facebook is more about conversation, whereas Twitter can skip along with automated and scheduled posts in between actual interactions. People expect you to be there on your Facebook Page — maybe not all the time, but in an attentive manner.
  3. Applications. Facebook Applications that integrate into Fan Pages or that you program yourself using FBML don’t always work and set your page up for failure. Don’t push the tech envelope unless you are ready to lick the tech envelope.
  4. Formulaic responses. You need to loosen up and “get real.” If you are working off a script, you will fail. Facebook Pages may be a useful tool in your customer service and customer relationship toolkit, but they are about as intimate as you can get with a customer/potential customer without sitting in their living room.
  5. Trying to control. Let’s face it. Social media is not about you being in control anymore. The customer is in the driver’s seat. You are along for the ride, but fortunately can give some directions or guidance in appropriate ways. Sure you can delete things from your Facebook Page, but in the world of social media, that is an attack on transparency (not to mention freedom of expression and spirit of online community). Someone says something negative about you on your Page? Look at it as an opportunity to right a wrong or to give your side of the story with unrestrained candor. Learn from the Nestle fiasco.

What Works on Facebook Fan Pages

On the flip side, here are five things that do work on Facebook Pages:

  1. Proper usage. When you use Facebook Pages for what they were intended to be used for, they work well. At the top level, they were created for entities or individuals with a commercial or non-personal communications “agenda.”
  2. Being present. Automation may feed content and may trigger brief bursts of interaction, but really having humans there checking in on your Page on a regular basis and being empowered to respond in a timely and transparent manner is priceless.
  3. Tech support. If you build it, you better support it. If you add applications to it, you sure as heck better support it, because adding things to Facebook Pages to enhance them is a great idea on so many levels, except when those enhancements prove to be unstable. Things might break. You must be on call to address the issues.
  4. Being real. It isn’t necessarily about “you” being real, as in the person behind the Page — although that doesn’t hurt. It could be “you” as in the “voice of the brand.” But whoever it is, be human, have good manners, smile.
  5. Leading or guiding. Think of yourself as a party host, versus being the dictator of a small country. You can lead by example, suggest, cajole, provide resources and support, redirect, but you should not be heavy-handed in your approach on Facebook. At best, people will leave. At worst, they will make your Facebook Page hellish and unmanageable. In a way, the looser your grip on control, the more fluid, flowing and effective your interactions will be on your Facebook Page.

Facebook is a powerful communications and marketing tool when used well. Use it badly, and it will kick you in the teeth.

How are you using Facebook Pages and what good — and bad — practices are you seeing on the Pages you’ve encountered?

Photo by stock.xchng image by dafeba

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Posted by TheSPH March - 31 - 2010 8 COMMENTS

Apps, obviously! But not just a few. And not just good ones, either. From the start, here’s what the iPad’s section of the App Store will be like. More »







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Posted by TheSPH March - 31 - 2010 ADD COMMENTS

Making pleasing noises your ears will appreciate, and looking like dinosaur bones that have been strung up together by a crafter, this is a 21st century version (or should that be 20th century?) version of the traditional kokiriko instrument. More »







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If you couldn’t make it to Foursquare founder Dennis Crowley’s presentation at Where 2.0, the location-focused O’Reilly conference happening in San Jose, Calif., today, here’s a selection of the highlights as drawn from Twitter (there’s also a livestream at O’Reilly’s web site, although you have to create an account). Meanwhile, Robert Scoble wonders whether the big business opportunity in location services is still out there somewhere.

Thumbnail photo courtesy of Flickr user Matt Hamm

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Social Media is catching fire, and college sports wants a piece of the action. Row27, a company we profiled a few months ago, has just released CrowdCameo. The product is a suite of picture-sharing web and mobile apps which let fans post pictures directly to a college sports-branded web page. Basically, all those drunk idiots (including myself) at college sports games can now spend all day taking crazy pictures of themselves in their LSU gear and see it on the college’s sports site.

Better yet, select photos can be shown up on the Big Board (the huge video screen) in college stadiums. Basically, fans take pictures of themselves or others via mobile phone or camera and send those pictures to a generic e-mail address (say fans@lsu.edu). Then, LSU screens those pictures and decides which ones go up on the fan site or on the board during half-time.

The service was piloted at, you guessed it, LSU, which is one of the bigger college sports schools in the country. Within a month or so, they’ve processed over 6,000 mobile photos. The service is now being made available more publicly and other college programs can get involved.

As you may have noticed by now, I’m a huge college football fan and also an avid believer in the ability for web technologies to be used to augment real-world experiences. I can see any college that implements a feature like CrowdCameo seeing a lot of engagement – who wouldn’t start taking pictures and uploading them to the net?

This is the second great product I’ve seen from Row27. They, like many other smart entrepreneurs, do a great job of funding their own work by obtaining a “beach head” client (in this case, LSU) to front the cost of development. Then, they make sure they own the IP so they can go ahead and sell the same product in the future to other companies (in this case, college sports teams).




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Posted by TheSPH March - 31 - 2010 ADD COMMENTS

Microsoft has apparently decided that a good way to promote Internet Explorer 8 is by attacking Chrome over privacy concerns. Like, say, right here in this video. But something doesn’t add up. More »







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Typically, whenever someone would mention wireless routers in the home, I would immediately picture a blue box stamped with the name Linksys on it. And if that router came from Cisco, I would indeed be picturing the right one. Not anymore. Cisco today unveiled its own branded line of home network products, called Cisco Valet.

So why the name flip? It’s partially because of the Flip — the consumer-friendly brand of pocketable video recording devices the company acquired via last year’s purchase of Pure Digital. The inexpensive Flip cameras are so easy to use they’ve turned simplicity into a device feature, and Cisco is aiming to bring that simplicity to the task of setting up and configuring a home wireless network. As Jonathan Kaplan, the senior vice president and general manager of Cisco Consumer Product, explains: “With complementary backgrounds and expertise, our Cisco and Flip teams have combined forces to change the rules for home wireless with a product line that empowers consumers to easily set up, enjoy and manage all of their wireless devices anywhere in their homes.”

The “Valet” part of the name can be traced to a so-called Easy Setup Key — essentially a USB drive with Cisco’s Connect software. Plug it into a PC or Mac and the software configures the device’s connection in just three steps. Do the same to add new computers to the home 802.11n Wi-Fi network.

The new Valet router line starts at $99 and is available at outlets where you’d typically find home networking gear, such as Amazon, Staples and BestBuy. And Cisco isn’t totally abandoning the ubiquitous Linksys name — similar-looking products without the Valet but with Linksys branding also make an appearance today. But they look physically similar to the new Valet line, so the Linksys I grew up with is indeed fading away. At least I can take a little solace in the fact that my home network has valet service now.

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